Privacy Notice

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In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it, and what we do with it.

Information that we collect

We may collect the following information about you:

  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number, and email address
  • Information about your dental and general health, including:
    • Clinical records made by dentists and other dental professionals involved with your care and treatment
    • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
    • Medical and dental histories
    • Treatment plans and consent
    • Notes of conversations with you about your care
    • Dates of your appointments
    • Details of any complaints you have made and how these complaints were dealt with
    • Correspondence with other health professionals or institutions
  • Details of the fees we have charged, the amounts you have paid, and some payment details

Kathryn Lamb is responsible for keeping secure the information about you that we hold.

Our data protection officer, Claire Gordon, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff who are responsible for the management and administration of the practice.

How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We will share your information about your dental treatment with Denplan if you are a member.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email, or letter.

We may use your contact details to inform you of products and services available at our practice.

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • Specialist referral practice where appropriate
  • Private dental schemes of which you are a member

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe

We store your personal information securely on our practice computer system and in a manual filing system for old radiographs or hard copies we are required to keep. Your information can only be accessed by those who work at the practice. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this. We take precautions to ensure security of the practice premises, the practice filing systems, and computers.

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We also use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.

We keep your records for 10 years after the date of your last visit to the practice or until you reach the age of 25 years, whichever is the longer.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to:

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment)
  • Stop using your information – for example, sending you reminders for appointments or information about our services
  • Supply your information electronically to another dentist

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with the reception staff or the dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745). 

Absolutely wonderful service, caring & very professional staff x A*A*A*A*A* highly recommended - superb dentist -the best!
Emma T
Hest Bank Dental Care has completely cured us of our previous loathing of dentists and dental practices…you know you are in safe hands and that the team do everything possible to relax you and ensure the treatments are as comfortable as possible.
Sandi & Polly Haythornthwaite
Lovely, relaxed appointment. Sofia was lovely and explained everything very well.
S. Hardie
Our whole family attend Hest Bank Dental Centre it is a fabulous, friendly and caring practice. The whole team make you feel very welcome at every visit. Highly recommend
Tracey
Bolton le Sands
I've been a patient for a few year's now and I have to say I've never felt so comfortable going to the dentist. The staff are very friendly and professional and go way beyond the call of duty.
Toby Bush
I love the dentist.
H. Payne
Wonderful as always! Thank you so much, no pain!!
Patient at Hest Bank Dental Care
I won’t see anyone else.
Patient at Hest Bank Dental Care
Excellent dentist, lovely warm and welcoming staff. I love my Dentist Stuart, always chatty and makes you feel relaxed.
Shane
Everyone is always so kind, gentle and helpful. I have always felt that I’m in safe hands.
David Dale
Very friendly staff, I wouldn’t change my dentist for the world.
A. Rashid
Love this practice! Total trust in your abilities and expertise.
Patient at Hest Bank Dental Care
Lovely, pleasant place to come – both staff and premises spotlessly clean.
Patient at Hest Bank Dental Care
The whole ambience is very pleasant, lovely waiting room and great views. Kate has done wonders with my teeth. A caring team where everyone works together.
Mrs. Light
Even with having work done, Stuart made Phoebe (age 9) smile.
Patient at Hest Bank Dental Care
Thank you for your expertise and kindness.
Patient at Hest Bank Dental Care
My dental nurse (Charlie) was excellent, it would be lovely to have her every time.
S. Todd
I like the up-to-date technology.
Patient at Hest Bank Dental Care
Always a happy place, everything is explained in detail. Very pleased with service.
Patient at Hest Bank Dental Care
Friendly and approachable (Stuart and Gen).
P. Gallagher
I'm always put at ease by the compassionate, professional staff.
Patient at Hest Bank Dental Care
Always very welcoming, friendly and reassuring.
Patient at Hest Bank Dental Care
Always a pleasure to visit.
M. Caygill
Very pleased with my first appointment, Sofia was very thorough and pleasant.
D. Mclaughlin
Meet The Team

Meet the Team

Meet the Team
Why Hest Bank?

Why Hest Bank?

Why Hest Bank?
Ways to Pay

Ways to Pay

Ways to Pay
Absolutely wonderful service, caring & very professional staff x A*A*A*A*A* highly recommended - superb dentist -the best!
Emma T
Hest Bank Dental Care has completely cured us of our previous loathing of dentists and dental practices…you know you are in safe hands and that the team do everything possible to relax you and ensure the treatments are as comfortable as possible.
Sandi & Polly Haythornthwaite
Lovely, relaxed appointment. Sofia was lovely and explained everything very well.
S. Hardie
Our whole family attend Hest Bank Dental Centre it is a fabulous, friendly and caring practice. The whole team make you feel very welcome at every visit. Highly recommend
Tracey
Bolton le Sands
I've been a patient for a few year's now and I have to say I've never felt so comfortable going to the dentist. The staff are very friendly and professional and go way beyond the call of duty.
Toby Bush
I love the dentist.
H. Payne
Wonderful as always! Thank you so much, no pain!!
Patient at Hest Bank Dental Care
I won’t see anyone else.
Patient at Hest Bank Dental Care
Excellent dentist, lovely warm and welcoming staff. I love my Dentist Stuart, always chatty and makes you feel relaxed.
Shane
Everyone is always so kind, gentle and helpful. I have always felt that I’m in safe hands.
David Dale
Very friendly staff, I wouldn’t change my dentist for the world.
A. Rashid
Love this practice! Total trust in your abilities and expertise.
Patient at Hest Bank Dental Care
Lovely, pleasant place to come – both staff and premises spotlessly clean.
Patient at Hest Bank Dental Care
The whole ambience is very pleasant, lovely waiting room and great views. Kate has done wonders with my teeth. A caring team where everyone works together.
Mrs. Light
Even with having work done, Stuart made Phoebe (age 9) smile.
Patient at Hest Bank Dental Care
Thank you for your expertise and kindness.
Patient at Hest Bank Dental Care
My dental nurse (Charlie) was excellent, it would be lovely to have her every time.
S. Todd
I like the up-to-date technology.
Patient at Hest Bank Dental Care
Always a happy place, everything is explained in detail. Very pleased with service.
Patient at Hest Bank Dental Care
Friendly and approachable (Stuart and Gen).
P. Gallagher
I'm always put at ease by the compassionate, professional staff.
Patient at Hest Bank Dental Care
Always very welcoming, friendly and reassuring.
Patient at Hest Bank Dental Care
Always a pleasure to visit.
M. Caygill
Very pleased with my first appointment, Sofia was very thorough and pleasant.
D. Mclaughlin