Your safety at Hest Bank Dental in COVID-19
02/11/2021
These are very uncertain times for everyone and COVID-19 has left us with a feeling of fear and an uncertainty of what we should or should not be doing. We, at Hest Bank Dental are here to reassure you that booking a dental appointment during COVID-19 should not be a stressful or scary experience.
Oue practice is remaining open and our team are all working hard to provide you all with excellent patient care whilst ensuring your safety, as well as safeguarding themselves.
At Hest Bank Dental we pride ourselves on the high level of standards we maintain in cross infection control and the providing of a clean and safe environment for all our patients. In addition to our usual protocols, we have put in place extra precautionary measures to ensure your safety during COVID-19.
Here is an insight into the measures we are taking to protect our patients;
Every surgery has been installed with ‘Radio8’ air filtration systems to purify the air & deactivate any unwanted viruses & bacteria
Temperature checks on each member of staff are carried out on arrival, prior to commencing work
Staff are provided with Lateral Flow COVID-19 tests on a twice weekly basis
The entire team have received, or are in the process of receiving their COVID-19 vaccinations
Clinical staff are supplied with full PPE (Personal Protective Equipment) including fit tested respirator masks for aerosol procedures, face shields & new gowns or aprons for each new patient. Our reception team will also be wearing masks but remember our smiley, friendly faces are still beneath those masks! 😊
A Perspex screen has been installed at reception to allow safe communication between our patients and the reception team
Each surgery will be fully disinfected between each patient, with extra time given for cleaning after aerosol procedures
Rubber dam will be used whenever possible to protect pts airway and minimize viral transmission
What to expect when attending Hest Bank Dental
Alongside these extra Infection control measures we have also implemented new protocols for you to follow when attending an appointment
An email will be sent to you prior to your appointment with some COVID-19 screening questions. We kindly ask that this is completed before attending the practice.
In an aim to reduce physical contact and paper forms we may also email you a medical history form to complete to update our records. Please always check your emails leading up to your appointment
For your protection and our own, we ask that you arrive wearing a face mask (unless exempt), which remains in place until you're asked to remove it by your dentist or Hygienist
On arrival at the practice please wait to be greeted at the side door by one of our team
Your temperature will be taken on arrival before you enter the waiting area, you will then be asked to use the hand sanitizer available
Waiting room seating is arranged to ensure social distancing between our patients and you will be directed to a seat by one of our team
All magazines have been removed from the waiting room to prevent any cross infection
Where possible, all children attending appointments should be accompanied by just one parent/guardian
We ask patients, who are experiencing a temperature, cough or any COVID-19 related symptoms to not to attend the practice
We understand that these are difficult times and appreciate your patience with the current changes we have implemented to ensure your safety. To reassure you once again we are open for all routine & emergency appointments & look forward to seeing you.
Thank you for all your continued support
The Team at Hest Bank Dental x
